Ross/Brand - how not to let a molehill become a mountain (version 2,137)

Just so you know: this page was imported from my old blog. Some pages were rather mangled in the process; my apologies if things don't quite look right.

This thought-provoking blog entry by the BBC's Steve Bowbrick on how the BBC might have been able to avoid the media storm is well worth a look:

This is interesting for me: in my last job at Portsmouth students' union, I remember trying - and failing - to express as eloquently as Steve has exactly why openness in a crisis is A Good Thing, and this school of thinking - be open and honest with your stakeholders and always maintain a dialogue - is one I really do believe in (uhhm, unless you're MI5...).

Well worth a read, especially if you're in a position of power in any company. Or if you're bored ;o)

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